À La Carte Hospitality Services for Independent Properties

Select and manage suitable OTAs and booking platforms, including listing presentation, rates, inventory, availability, promotions, reviews, channel economics and risk.

Develop Sri Lankan tour operators and DMCs, foreign tour operators, travel advisers, overseas trade-fair representation, partner contracting, sales materials and relationship development.

Build domestic leisure, corporate, MICE, retreat, group, villa, luxury, nature, wellness, destination-partner, repeat and referral opportunities appropriate to the property.

Manage rate architecture, demand, booking pace, forecasting, responsive pricing, stay restrictions, promotions, availability and revenue in net context.

Manage enquiry conversion, quotations, follow-up, bookings, payment processes, pre-arrival opportunities, operational handovers, channel governance and decision-focused reporting.

This service gives owners structured financial information and departmental oversight while preserving owner control. Bliss Spaces does not receive, hold or control property revenue. Guest and operating revenue is directed to owner-controlled accounts.

Assigned finance support

A Finance Executive is assigned to the property and works under the oversight of the Head of Finance.

Maintain transaction coding, source documents, revenue and expense records, monthly close and the year-end management pack.

Analyse each revenue and expense line, compare budget and prior periods, explain material variances and provide a clear owner-level summary.

Prepare the annual operating budget, rolling forecasts, cash requirements, scenarios and visibility over capital and major maintenance needs.

Review revenue completeness, commission and channel costs, expense movement, commitments, timing, exceptions and follow-up.

Coordinate bank, payment-gateway, PMS, online booking system, OTA, supplier, payable, receivable, partner-account and control-account reconciliations.

Review invoices and supporting evidence, check authority and budget, prepare the payment schedule, obtain owner approval and record the payment after the owner executes it.

Establish segregation of duties, approval limits, reserved matters, petty-cash controls, procurement evidence, access controls and exception reporting.

Connect revenue, direct costs, labour, channel costs, operating expenses and departmental contribution to practical owner decisions.

Human resources must connect with daily hospitality. This service brings together organisation design, workforce planning, recruitment, onboarding, training, practical operating systems, service standards, leadership routines and performance accountability.

Define the operating model, organisation structure, roles, accountability, workforce and roster logic, employment or outsourcing choices, cost and capability.

Develop the role brief and candidate proposition, sourcing strategy, structured screening, practical assessment, interviews, references, offer and pre-boarding.

Prepare the pre-arrival employment foundation, property and guest orientation, role-based learning plan, systems access and early review support.

Build capability across hospitality behaviours, reservations, hosting, rooms, housekeeping, property care, food, experiences and service recovery.

Translate the property promise into essential actions, authority, escalation, property-specific procedures, observation, evidence and version control.

Establish daily briefings, shift handovers, supervisor observation, team conversations, action discipline and the owner-management interface.

Set clear expectations, evidence from real work, regular feedback, development plans, recognition, progression and appropriate corrective processes.

Support respectful workplace practices, fairness, workload and wellbeing interfaces, HR records, training records, attendance, leave, performance information and access control.

A hospitality property depends on technology at two levels: the systems through which guests discover and book it, and the infrastructure required for the property to operate reliably. This service coordinates both through one hospitality-focused management framework.

Maintain a property technology register, defined ownership and authority, coordinated providers, service priorities and lifecycle management.

Coordinate website strategy and architecture, design and development, content, booking and enquiry connections, hosting, domains, certificates, analytics, consent and performance.

Manage property mobile services, fixed-line and voice services, call routing, coverage, messaging channels, billing and contract review.

Assess connectivity, coverage and capacity; separate guest and operational networks; document equipment; and coordinate monitoring, incident response, resilience and backup.

Maintain asset registers, configuration, user setup, preventive maintenance, repair support, backups, recovery and secure retirement.

Coordinate television services, equipment, installation, guest instructions, privacy, common-area use, maintenance and replacement.

Coordinate purpose and coverage review, specialist design and installation, authentication, retention, signage, disclosure, maintenance and incident retrieval.

Coordinate PMS, reservations, online booking system, channel manager, finance, HR and internal-tool integrations, access control, provider quotations, subscriptions, renewals, cost and value review.

Complete Hospitality Management includes the same four specialist functions described on this page, delivered through one property management plan, one leadership structure and one connected reporting framework. Because the functions share information, meetings, systems and senior oversight, the complete package is easier for the owner to manage and generally more cost-efficient than appointing all four services separately.

The complete-management package also incorporates three essential responsibilities that are not offered as separate S2 service pages:

Connect reservations and pre-arrival, arrival and orientation, housekeeping, food and facilities, guest support, service recovery, departure, feedback, operating standards, inspections and continuous quality improvement.

Coordinate supplier requirements, quotations, approvals, purchasing controls, receiving evidence, inventory visibility, maintenance providers, contractors, builders, service agreements and cost follow-up within the owner-approved framework.

Build responsible practices into daily management through energy and water awareness, waste and plastic reduction, responsible sourcing, community relationships, ethical guest experiences, staff participation and measurable improvement priorities.

À la carte support should strengthen owner decision-making, not blur authority. Before commencement, the service agreement should identify the decisions Bliss Spaces can make, those requiring owner approval and those retained entirely by the owner. Property ownership, legal responsibilities and major strategic decisions. Owner-controlled bank accounts and receipt of all property revenue. Approval and execution of supplier, payroll and other property payments. Capital expenditure, significant contracts and commitments outside agreed limits. Final approval of senior appointments where recruitment support is provided.

1. Understand the property Review the property type, operating model, current team, systems, performance and owner priorities. 2. Identify the real capability gap Determine whether the visible problem sits within one function or crosses several connected areas. 3. Select the service scope Choose one specialist service, a bundle, interim support, ongoing oversight or a phased appointment. 4. Agree responsibilities and authority Document what Bliss Spaces manages, what the owner retains and how other staff or providers participate. 5.

À la carte support remains the better choice when the property has a precise capability gap. When several functions must work together, or the owner also needs operational leadership, procurement and contractor coordination, and responsible hospitality, the complete-management package is easier to administer, more connected and generally less costly than multiple separate appointments.

Senior expertise without four full departments

Access experienced functional oversight without recruiting a complete senior team inside one independent property.

A hospitality-specific perspective

Recommendations are shaped around guests, bookings, people, service delivery, owner visibility and commercial realities.

Connected decisions

Commercial, financial, people and technology implications can be recognised even when only one service is appointed.

A documented scope identifies the assigned function, leadership oversight, deliverables, reporting and approval boundaries.

Flexible scale

The owner can begin with a defined need and add another specialist function only when the evidence supports it.

The service can draw on suitable hospitality systems, specialist suppliers and professional partners without implying that every external service is included in the fee.

À la carte service fees depend on the property, selected function, current condition, workload, required seniority, systems, data quality, implementation needs and whether the appointment is project-based or ongoing. A useful proposal must allow the owner to understand what is included before comparing price. The selected service area and exact responsibilities. Whether the engagement is a project, interim appointment, ongoing oversight or combined bundle. The assigned Bliss Spaces role and senior oversight structure. Information, access and cooperation required from the owner and property team.

Explore the complete commercial-service framework and all principal sales channels.

See the owner-controlled finance, bookkeeping, P&L analysis and reporting model.

Explore organisation design, recruitment, onboarding, training, procedures, service standards, leadership and performance support.

See website, systems, connectivity, networking, devices, television and CCTV management. Complete Hospitality Management Compare à la carte support with an integrated whole-property management appointment. What We Do Return to the complete Bliss Spaces service overview. Why Bliss Spaces Understand the leadership capability, network, governance and responsible-hospitality approach behind the services. Results, Case Studies & Owner Stories Review verified operating proof and owner evidence. SELECT THE CAPABILITY YOUR PROPERTY NEEDS Let’s Build the Right Support Scope.